Categorize every user role based on its "concurrency ratio"—the percentage of time the user actually uses the system during peak hours.
A (often referred to as a "Service Desk Only" license) is a specific user seat designed for staff who only need access to IT Service Management (ITSM) modules without requiring full access to an entire software suite (like CRM or ERP). 0;92;0;a1; 0;ea;0;78;0;a1; 0;baf;0;cd; 🛠️ Core Purpose 0;4f8;0;43d;
Understanding these fundamental models is the first step before exploring the "exclusive" nuances.
